Terms & Conditions of Sale
The terms and conditions governing the use of the natural-fairness.com (Dermacare Ltd) website (the "website") are detailed below and should be read carefully. Dermacare Ltd reserves the right to vary these Terms and Conditions at any time. Any such changes will take effect when posted on the website and it is your responsibility to read the terms and conditions on each occasion you use this website or before you make a new purchase. If any of these terms are deemed invalid, that term will be deemed severable and will not affect the validity and enforceability of any remaining terms provided that the contract will still make sense.
Please note that any use by you of this website or purchase made through this website means that you accept these terms and conditions in their entirety. Please do not rely on promises or claims written or verbally made by anyone other than Scentiquelondon.com or its authorised agent.
Any contracts or agreements formed between you and us by means of this website shall be governed and interpreted according to English law and any disputes or proceedings shall be subject to the exclusive jurisdiction of the English courts. English is the only language offered for the conclusion of the contract.
When you place an order via this website you will be sent an auto-generated order acknowledgement by email detailing all items you have ordered. This email is not an order confirmation or order acceptance from Dermacare Ltd. Acceptance of your order and the completion of the contract between you and Dermacare Ltd will take place on dispatch to you of the products ordered unless Dermacare Ltd notifies you that your order has not been accepted or you have cancelled it.
On the rare occasion an item is not available, we will back order it for you and give you the option to cancel the item/order if you would rather not wait for it to be delivered. Back ordered items are not charged until they are shipped.
All prices on this site are in British Pounds Sterling (£ GBP).
We aim to process and dispatch orders within 2 business days, however in the lead up to and after public holidays it may be 3 days due to increased demand. Orders are accepted at the sole discretion of Dermacare Ltd and are subject to your credit or debit card being authorised for the transaction. All transactions are conducted through a secure web server.
Delivery charges will be calculated when you make your order based on order value and destination.
Delivery will be via Royal Mail or by one of our contracted Carrier Services which both require a signature of receipt. If there is a possibility that nobody will be at home to accept delivery, you must provide an alternative delivery address where there will be somebody available to sign for delivery - for example a neighbour or your works address. If the Carrier Service is unable to deliver your parcel they will leave a card for you to re-arrange delivery.
Due to the increasing costs of transport and storage, carrier services now make only one further attempt to deliver your order, after which there may be a charge for any further attempts. If you fail to contact them within 48 hours to arrange re-delivery, your parcel will be returned to Dermacare Ltd marked as undeliverable. Should your parcel be returned to Dermacare Ltd, there would be a further delivery charge to re-send your order.
Royal Mail handle packages up to 2 kilos in weight, and orders over this weight are shipped by a Carrier Service who do not deliver on weekends. During the lead up to and after public holidays, mail traffic inevitably slows down or is delayed so bear this in mind if you are placing an order just before Christmas, Easter or a UK Bank Holiday.
International orders may take up to 14 business days from dispatch, depending on the distance from the U.K. and your country's internal mail network.
In all cases, a signature will be required on delivery.
Please note that we are unable to deliver to P.O. Box Numbers.
Damages and Errors
Check your order carefully upon delivery and report any signs of damage before signing for receipt of goods. All damages incurred during transit must be reported immediately to the Carrier Company or Mail Service, and all packaging materials must be kept for inspection.
Claims arising from damages or shortages must be reported to Dermacare Ltd within 48 hrs of receipt of goods and followed in writing. Goods can be returned within 3 working days for a refund or exchange on production of original invoice receipt and that goods are unused, undamaged and in original packaging.
Dermacare wants you to be completely happy with your purchase, so if for any reason you are not 100% satisfied we are happy to offer a refund, exchange or replacement on any item returned to us within thirty days of your receipt of goods, provided they are still in their original packaging, undamaged and in an unused condition. All returned goods will be closely examined upon receipt in accordance with our policy.
If you are returning an item because of an error on our part we will be happy to refund all delivery charges incurred. Otherwise all goods are returned at your own expense. Should you wish to exchange or return an item, please email us and we will issue you with a Returns Authorisation Number (RAN). Goods returned without a RAN will be subjected to a 15% restocking fee.
We will notify you via e-mail of your refund once we've safely received, checked and processed the returned item(s). If you are returning an item that was not due to an error on our part, the cost of shipping that item to you will be deducted from your refund. In the unlikely event that you wish to return an entire order through no fault on our part, a 10% handling fee and the shipping cost will be deducted from your refund. You will be notified of this cost when we issue you with your Returns Authorisation Number. You can expect a refund in the same form of payment originally used for purchase within 14 business days of our receiving your return.
Overseas customers may be subject to import duties which are levied once your order arrives in your country. Additional charges for customs clearance must be borne fully by you since we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country and you must contact your local customs office for further information. If you refuse to pay any such charges and your order is returned to Dermacare Ltd, you will be charged for all costs incurred in connection with this return plus our original shipping charge to your address.
Use of this site
These conditions are governed and construed by English law. English courts will resolve any disputes. These Terms and Conditions do not affect your statutory rights as a customer.